Frequently Asked Questions

Everything you need to know about shopping at Roland Store London

What is the standard shipping time for orders within the UK?

For customers in the UK, we offer standard shipping which typically takes 2-3 business days. Next-day delivery is available for orders placed before 2 PM GMT.

Do you offer international shipping for electronic equipment?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally take between 5-10 business days. Please note that customs duties may apply.

What is your return policy for opened electronic goods?

We offer a 30-day return policy. Items must be returned in their original packaging with all accessories included. If the item has been opened, a restocking fee may apply unless the unit is defective.

Do all products come with a manufacturer warranty?

Absolutely. All electronics sold at Roland Store London come with a minimum 12-month manufacturer warranty. Some premium products may include extended 2 or 3-year coverage.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna for eligible purchases.

How can I track my order once it has been dispatched?

Once your order leaves our London warehouse, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.