Returns & Exchanges Policy

At Roland Store London, we want you to be completely satisfied with your professional music gear and electronic instruments. If your purchase isn't the right fit, you can return your items within 30 days of delivery provided they are in their original, unopened packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and reason for return to receive a unique Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Gear

  Securely package the item in its original box with all included manuals, cables, and accessories to ensure safe transit back to our London hub.

• 3.
  Ship to Roland Store London

  Affix the provided return label or use a tracked courier service to send the package to our designated returns department.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the electronics, your refund will be processed to your original payment method within 5-7 business days.